JeetWin Privacy Policy

What personal data JeetWin may collect

• Identification and contact information: name, date of birth, address, email, mobile number.
• Account and usage data: username, preferences, responsible gaming settings, activity logs.
• KYC/AML information: government-issued identity documents (such as PAN; Aadhaar only where lawfully permitted and voluntarily provided), proof of address, selfie or live photo checks.
• Payment and transaction data: bank details, UPI VPA, masked card numbers, deposits, bets, withdrawals, and refunds in INR.
• Device and technical data: IP address, device identifiers, operating system, browser type, network, approximate location.
• Communications: chat records, call recordings (where permitted), and emails sent to support.

Why this information is collected

• Create and manage the user account and deliver services.
• Age and identity verification; fraud, risk, and anti-cheating checks.
• Process payments and transactions securely.
• Provide customer support and resolve issues.
• Enable responsible gaming tools, limits, and self-exclusion.
• Improve online services, security, and performance.
• Meet legal and regulatory obligations (including PMLA and tax requirements).

Protection measures

• Encryption in transit (TLS) and encryption at rest for sensitive fields.
• Tokenisation for payment information and strict key management.
• Role-based access control, need-to-know permissions, and multi-factor authentication for staff.
• Network segmentation, firewalls, continuous monitoring, and audit logging.
• Vendor due diligence, confidentiality commitments, and data processing agreements.
• Regular security testing, vulnerability management, and incident response procedures.
• Data minimisation and documented retention schedules.

User rights (India focus)

• Access: request a copy of personal data.
• Correction: update inaccurate or incomplete information.
• Deletion: request erasure where data is no longer needed or consent is withdrawn, subject to legal retention.
• Consent management: withdraw consent for marketing and other optional processing at any time.
• Grievance redressal: raise a complaint using the contact below.

Compliance statement

• JeetWin handles personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the SPDI Rules, 2011, and applicable anti-money laundering rules. For international standards, GDPR-aligned principles are applied where relevant.

Contact for privacy matters

• Data Protection/Grievance Officer: [email protected]
• Users may also contact support through the in-app Help Centre for privacy requests.

JeetWin uses personal information for lawful, fair, and transparent purposes:

• Account services: registration, authentication, and account administration.
• Transactions: deposits, bets, withdrawals, refunds, and account funding reconciliation.
• Service quality: troubleshooting, performance monitoring, and product improvement.
• Responsible gaming: limits, time-outs, self-exclusion, and related notifications.
• Marketing: sending offers and service updates based on user preferences and consent; users can opt out at any time.
• Analytics: aggregated statistics, behaviour analysis, and fraud trend monitoring.
• Compliance: KYC/AML screening, sanctions checks, tax and regulatory reporting, dispute handling.

Legal bases used include consent, performance of a contract, compliance with legal obligations, and legitimate interests such as security and fraud prevention. Non-essential processing relies on user consent.

How users can access or update data

• Account: review and update profile and contact information in Account settings.
• Request: submit an access request through the Help Centre or by emailing [email protected].

Correction and deletion procedures

• Correction: provide updated details or supporting documents; JeetWin will correct inaccurate data.
• Deletion: request erasure of personal data that is not required for legal, regulatory, or dispute purposes. Identity verification may be required. JeetWin aims to respond within 30 days, subject to statutory extensions.

Security checks and payment processing consent

• By using JeetWin, users consent to security checks, KYC/AML screening (including sanctions and PEP lists), fraud detection, and verification against identity databases where lawful.
• Payment-related information may be processed by banks, card schemes, UPI providers, payment aggregators, and risk management partners to complete transactions and prevent fraud.

• Services are intended for persons aged 18 years and above.
• JeetWin cannot verify age or identity without documents submitted by the user during verification.
• If JeetWin becomes aware that a minor has provided personal data, the account will be closed and the data deleted, subject to necessary legal retention.
• Parents or guardians may contact [email protected] to request removal of a minor’s information.

• Personal data may be stored or processed in countries outside India where JeetWin or its partners operate data centres or provide support services.
• Using the services constitutes consent to such international transfers.
• JeetWin requires all partners handling personal information to maintain confidentiality, use the data only for instructed purposes, and apply robust security controls.
• Appropriate contractual and technical safeguards are implemented to protect data during transfer and processing.

• This disclaimer may clarify or limit the scope and effect of certain rules in this Privacy Policy to the extent permitted by law and platform terms.
• The disclaimer applies once the user accepts this policy by signature, electronic acceptance, or accession through continued use of the services.
• Nothing in this section reduces statutory rights available under applicable Indian law.

What cookies are

• Cookies are small text files stored on a device by websites and apps to remember user preferences and improve services.

How JeetWin uses cookies

• Statistics and analytics: measure visits, performance, and usage patterns.
• Behaviour analysis: detect anomalies and prevent fraud.
• Personalisation: remember settings such as language and display preferences.
• Site improvement: diagnose errors and enhance user experience.

Retention and control

• Standard cookie retention is up to 1 year unless a shorter or longer period is mandated by function or law.
• Users can manage or delete cookies through browser or device settings. Some features may not function if essential cookies are disabled.
• Consent banners are presented where required to allow users to manage cookie preferences.

• By using JeetWin services, users provide full acceptance of this Privacy Policy and consent to the collection and use of information as described.
• The current version published on the platform prevails over prior versions.
• Updates will be posted with a revision date, and material changes may be notified through the service or by email.

• Personal data may be shared with third parties where required by law, to comply with court orders or law enforcement requests, to resolve disputes, or to enforce agreements.
• Data may also be shared with service providers for payments, identity verification, fraud prevention, analytics, cloud hosting, customer support, and communications.
• Categories of processors and partners are described on the platform or Help Centre; where a specific listing is not available, JeetWin will inform users of the purpose and scope before or at the time of processing.
• Providing information authorises JeetWin to disclose such data for these purposes, subject to confidentiality and security obligations imposed on recipients.

• The platform may contain links to third-party websites or apps that have their own privacy policies and security practices.
• JeetWin does not control how those parties collect, use, or protect personal data and is not responsible for their practices.
• Users should review the privacy policies of external sites and exercise caution when sharing information outside JeetWin.